Ready to kickstart a return? Give Rise a shout within 30 days of delivery to get the ball rolling! Remember, your return must be in its original packaging, untouched, and ready for resale.

Keep in mind, customers are responsible for return shipping costs unless the item is damaged or kicks the bucket right out of the box (dead on arrival).

Stay in the know before you make that purchase! Due to the unique nature of certain products like snazzy air and water filters, fancy bidets, and lifestyle essentials, once you crack open that seal, there’s no turning back (unless it’s defective, of course!). Sadly, we can’t give refunds for special and custom orders.

Exchanges and Defects

We’ve got your back! If any shipping breakage or defects come your way, rest assured we’re here. We’re tight with our awesome manufacturer partners, making sure you’re all smiles with your purchase. Your trust means the world to us, and we won’t let you down!

When your goodies arrive, give ’em a thorough once-over and give us a holler ASAP if you spot any problems or defects. We’re all about delivering the best outcome, so let’s tackle it together!

What Happens After 30 Days?

Once the return period has passed, it’s all about the manufacturer’s warranty policy kicking in. Don’t fret, though! We’re on it, working our magic to team up with you and fix that hiccup.